1. What types of products do you offer?
We offer a wide range of spa equipment, including head spa basins, facial steamers, massage beds, therapy lights, scalp care tools, and other essentials to enhance your salon or spa services.

2. Do you provide warranties on your products?
Yes, all our products come with a manufacturer’s warranty. The warranty duration varies by product, and details are included with your purchase.

For Japanese Head Spa Basin we offer 12 months warranty on replacement parts. 

3. Are your products suitable for both professional and personal use?
Absolutely! While our equipment is designed for professional use in salons and spas, many items, such as head spa basins and steamers, are also ideal for home wellness setups.

4. Do you offer discounts for bulk purchases?
Yes, we offer special pricing for bulk orders. Contact us directly to discuss your requirements and receive a tailored quote.

5. What is the delivery timeline for orders?
We offer fast shipping within the UK, with most orders delivered within 10 business days. International shipping times vary based on location.

We offer a cheaper 8 week shipping alternative

6. Do you provide training with the equipment?
Yes, we collaborate with Jade Hair Spa to offer professional training for specific products, such as head spa therapy. Training details will be listed on relevant product pages.

7. Can I return a product if I’m not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Please review our return policy for more details or contact us for assistance.

8. How can I track my order?
Once your order is shipped, we’ll email you a tracking number and a link to monitor your delivery in real time.

9. Are your products easy to assemble?
Yes, most of our products come with simple assembly instructions. For more complex equipment, we provide detailed manuals and support videos.

10. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods. Instalment options may be available for certain purchases.

11. Do you offer financing options for large purchases?
Not at the moment.

12. Can I visit your store to view the products?
We are an e-commerce business, but we’re happy to provide detailed product images, videos, and virtual consultations to help you make an informed decision.

13. How can I get in touch with customer support?
You can reach our friendly support team via email or the contact form on our website. We aim to respond to all inquiries within 24 hours.

14. Do you offer product installation services?
Currently, we do not provide installation services, but we supply clear instructions and are available to guide you through the setup process if needed.

15. Are your products eco-friendly?
We are committed to sustainability and offer a selection of eco-friendly and energy-efficient equipment.

16. Can I pre-order items that are out of stock?
Yes, you can pre-order select items. Estimated restock dates will be listed on the product page, and we’ll notify you as soon as your item is available.

17. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and times will be calculated during checkout based on your location.

18. How do I know which product is best for my business?
Contact us for tailored recommendations based on your business needs and client preferences.

19. Do you offer product demonstrations?
We provide virtual demonstrations for some products and offer tutorials and guides through our website and social media channels.

20. Can I leave a review for my purchase?
Yes, we encourage feedback! After your purchase, you’ll receive an email with instructions on how to leave a review. Your input helps us improve and helps other customers make informed decisions.